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Reader accounts

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Readers lists every account on the tenant's site, newest sign-up first, twenty to a page. That includes the staff, since a console account is also an account on the site: Role shows the highest role a member of the staff holds, and is empty for a reader. Only a Tenant admin sees it.

To find someone, type part of their name or email address into Name or email and choose Apply. The search matches anywhere in either one and ignores case, so tanaka finds Tanaka Hanako and h.tanaka@example.com. Status narrows the list to one status:

StatusWhat it means
ActiveThe account can sign in
InactiveThe reader signed up and has not confirmed their email address yet. They cannot sign in until they do
SuspendedA Tenant admin suspended the account. It cannot sign in until the suspension is lifted

Each row starts with the icon the reader chose for their account, or a plain outline for one who has not chosen any; Comments shows the commenter's the same way. A reader's name in the list opens their page. So does the commenter's name on Comments, for a Tenant admin, and the sender of a contact message who was signed in when they wrote.

The Readers list: the Name or email and Status filters with Apply and Reset, and a row for each account with its icon, name, email address, role, status, and when it signed up.

The reader page

Account shows the reader's Icon, their name, their Public ID with a button to copy it, their email address, their status, when they signed up, whether and when they confirmed their email address, and their Birth date. Comments lists everything they have written, newest first, including the comments they deleted themselves until those are purged, with the same actions as on Comments.

A reader's page: the Account section with Suspend and Delete, the reader's icon, their name, Public ID with a copy button, email address, status, when they signed up and confirmed their address, and Birth date with Change.

The public ID is what Access tickets filters by, so copy it from here when you look for a reader's tickets.

Correcting a date of birth

A reader cannot change their date of birth once it is saved, so a reader who entered it wrongly has to ask the site, and the age checks set under Age verification follow whatever is saved. To correct it, choose Change beside Birth date, enter the date, and choose Save. Leave the date empty to clear it, after which the reader is asked for it again on an age-gated series. The new date applies from the reader's next read.

Removing a reader's icon

A reader's icon shows beside their comments to everyone who reads the site, so one that breaks the site's rules is taken down from here. Choose Remove icon beside Icon and confirm with Remove. The image stops showing on the site and in the console at once, and the account shows the plain outline in its place. The reader can choose another icon afterwards, as they could after removing their own.

Remove icon is offered only while the account shows an icon.

Whether readers may upload an icon, pick one of the tenant's own, or show none at all is set under Settings, as Reader icons describes.

Suspending a reader

Suspend signs the reader out on every device and refuses their sign-in, with a password or with Apple or Google, until the suspension is lifted. Nothing else about the account changes: their published comments stay on the site, and their purchases and access tickets stay theirs, unusable only while they cannot sign in.

Lift suspension, on the same page, returns the account to Active, or to Inactive if its email address was never confirmed. The reader signs in again; the sessions the suspension ended stay ended. To find a suspended reader, set Status to Suspended.

Deleting a reader

Delete deletes the account exactly as if the reader had closed it themselves, and cannot be undone:

What the reader hadWhat happens to it
Comments, and the reports they filedDeleted
PurchasesKept without the buyer, so sales and royalties do not change
Access tickets, follows, reading history, ratings, notifications, and linked Apple and Google sign-insDeleted
Contact messagesKept, shown as from Guest
Roles on the staffRemoved

Suspend rather than delete when you may want to undo it.

You cannot suspend or delete the account you are signed in with, nor the tenant's last active Tenant admin: make someone else a Tenant admin first. Suspending, lifting a suspension, deleting, changing or clearing a date of birth, and removing an icon are recorded in the audit log as Reader suspended, Reader suspension lifted, Reader deleted, Reader birth date changed, Reader birth date cleared, and Reader icon removed.